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Privacy Policy

Web privacy statement

Collecting and using
personal information
Welcome to’s websites. We appreciate your interest in us. When you
visit and navigate our sites and when you communicate with us via our sites, we
will not collect personal information about you unless you provide us that
information voluntarily. Any non-public personal information that you may
provide via our sites will be used solely for the purpose stated on the page
where it is collected. (In some cases, and in all cases where required by law
or regulation, you will be able to update the information that you provide to
us either by sending us an e-mail or, where you have established personal
profiles with us, by updating your profile online. Please refer to the specific
pages where data is collected for more information.) will not sell,
license, transmit or disclose this information outside of and its
affiliated companies unless (a) expressly authorized by you, (b) necessary to
enable contractors or agents to perform certain functions for us,
or (c) required or permitted by law. In all cases, we will disclose the
information consistent with applicable laws and regulations and we will require
the recipient to protect the information and use it only for the purpose it was

By “personal information,” we mean data that is unique to an individual, such
as a name, address, Social Security number, e-mail address, or telephone
number. From time to time, we may request personal information from you at our
sites in order to deliver requested materials to you, respond to your questions,
or deliver a product or service.

Your e-mail
We welcome your comments or questions about our websites and have provided
e-mail boxes for that purpose. We will share your comments and questions with
our customer service representatives and those employees most capable of
addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet
e-mail communications, may be accessed and viewed by other Internet users,
without your knowledge and permission, while in transit to us. For that reason,
to protect your privacy, please do not use e-mail to communicate information to
us that you consider confidential. If you wish, you may contact us instead via
non-cellular telephone at the numbers provided at various locations on our
sites or, in the case of our health plan members, at the Member Services
toll-free number that appears on your ID card.

There are some locations on’s websites where we have made special
provisions for a more secure environment in which we can exchange information
with you. At each of these locations, we will provide you with appropriate

Other information; "cookies" and "tags"
You should also be aware that when you visit our websites, we collect certain
information that does not identify you personally, but provides us with
"usage data," such as the number of visitors we receive or what pages
are visited most often. This data helps us to analyze and improve the
usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as
"cookie" technology. A "cookie" is an element of data that
a website can send to your browser when you link to that website. It is not a
computer program and has no ability to read data residing on your computer or
instruct it to perform any step or function. By assigning a unique data element
to each visitor, the website is able to recognize repeat users, track usage
patterns and better serve you when you return to that site. The cookie does not
extract other personal information about you, such as your name or address.

We may also use what is known as "client-side page tagging", which
uses code on each page to write certain information about the page and the
visitor to a log when a page is rendered by your web browser. This technique is
also commonly used on commercial websites. "Tagging" does result in a
JavaScript program running on your computer, but it is limited to providing
information about the page that you are requesting and the configuration of
your browser. It will not read any of your data files, or execute any
additional programs. It does not extract any personal information about you,
such as your name or address. You can prevent tagging by disabling JavaScript
in your browser, but that may prevent you from using all of our website’s

Linking to other sites
From time to time, websites may provide links to other websites,
not owned or controlled by, that we think might be useful or of interest
to you. We cannot, however, be responsible for the privacy practices used by
other website owners or the content or accuracy of those other websites. Links
to various websites do not constitute or imply endorsement by
of these websites, any products or services described on these sites, or of any
other material contained in them.

Security has adopted and adheres to stringent security standards designed to
protect non-public personal information at against accidental or
unauthorized access or disclosure. Among the safeguards that has
developed for this site are administrative, physical and technical barriers
that together form a protective firewall around the information stored at this
site. We periodically subject our site to simulated intrusion tests and have
developed comprehensive disaster recovery plans.

Changes to this statement may change this statement from time to time; when updates are made,
the privacy policy version date (located at the bottom of this policy) will
also be updated to reflect that a revision occurred. We encourage you to
periodically reread this policy to see if there have been any changes that may
affect you. This statement is not intended to and does not create any
contractual or other legal rights in or on behalf of any party.

Privacy policy
update: 11/24/2012